Area Report for Board of Trustees

Human Resources

Core Theme 4: CULTURE & CAPACITY, Create capacity for meaningful strategic planning and institutional transformation through intentional development of employees, facilities, and systems that support student success and close equity gaps

The Human Resources Department has been hard at work preparing for the end of the fiscal year, commencement, and the upcoming transition from Spring to Summer quarter. We are still in the midst of faculty negotiations and are excited to come to an agreement on the next HCEA contract soon.

Our 2025 Retiree Celebration was held on Monday, June 9th here on campus and the event went very well. Thank you to Administrative Services for partnering with Human Resources to host this event. This year we celebrated 13 retirees with over 228 combined years of service to Highline! Thank you so much to our retirees for all of your time dedicated to supporting students.

Information Technology Services

Core Theme 4: CULTURE & CAPACITY, Create capacity for meaningful strategic planning and institutional transformation through intentional development of employees, facilities, and systems that support student success and close equity gaps

As we close out the 2024–2025 academic year, we would like to take a minute to highlight the critical role the ITS Help Desk plays in fielding and supporting the technology needs of the campus community. A total of 25,080 support tickets were submitted by students, faculty, and staff across a wide range of service categories, from password resets to equipment requests and cybersecurity alerts; and 25,074 tickets were closed. Listed below are some of our help desk key performance indicators (KPIs).

Service Performance Overview:

• 99% Resolution Rate
  Out of 25,080 tickets received, 25,074 were successfully resolved, reflecting consistent follow-through and accountability.
• 65% Resolved Within 30 Minutes
  A significant portion of requests were resolved quickly, minimizing downtime and disruption for users.
• Top Support Categories
  • Password Resets (Students): 2,778
  • Login/Password Issues (Students): 2,217
  • IT Security: 2,004 (including phishing and training simulation tickets)
  • Checkout Equipment Requests: 1,570
  • Canvas Support: 494
  • Unassigned tickets (5,125) were fielded by the Help Desk staff or automated with a rule and closed within 5 minutes

These figures highlight areas of consistent demand and offer guidance for prioritizing automation, targeted support, and proactive outreach in future service planning.

• ITS congratulates Don Sagmo on his retirement from Highline this June! As both a graduate of the Highline College CIS program and a 25-year employee, Don has been instrumental in keeping our campus networking and telecommunications infrastructure afloat day in and day out. Starting out with the Network Services team of Administrative Technology, and then transitioning through a couple reorganizations to the Infrastructure team of IT Services and most recently the Infrastructure and System Administration Department, Don’s quiet but steady work in IT closets and server rooms across campus has had a major impact on the stability of our campus networks, and we thank Don for the commitment has brought to ITS and the whole Highline community, and wish him the best in retirement!

Title III

Title III Year 4 has been a year of meaningful growth, thanks to our dedicated faculty and staff who continue to transform how we support student success. This five-year Department of Education grant continues to support Highline’s mission to improve outcomes for all students, with special focus on closing equity gaps for Black and Hispanic students, enhancing data-driven decision making, and strengthening student onboarding and advising.

Looking Ahead:

2025-26 marks our 5th and final year of Title III funding. We’re committed to continuing our support for the transformative work that Highline staff and faculty perform daily to create success for all our students. As Strengthening Institutions funding is not included in the White House budget, we await word of whether the 5th year will be funded. This summer and beyond the plan is to continue promising strategies and advance strategic priorities.

Learn More:

• Explore Title III details on our webpage
• View impact data: Title III Dashboard (log in with Highline credentials).

Many thanks to the Title III Core Team: Juli Hammond, Sangeeta Sangha, Kelsey Anderson.

Title III Year 4 Activities Aligned to Strategic Plan Goals

Core Theme 1: ACCESS, Reduce Barriers and close equity gaps to access for all community members

Increase equitable and representative access to postsecondary educational and career opportunities

• Entry Advising staff, supplies, data and logistics
• Program Manager, Latinx Advising and Retention
• Decoding College Posters in Spanish
• Research into Latinx transition from ELCAP to credit classes

Core Theme 2: STUDENT LEARNING, Increase educational success, collaborate to improve

Increase equitable learning, retention, completion and transfer rates, and improve labor market outcomes

• Embedded Tutoring
• E-Tutoring
• Supplemental Math for Chemistry
• Black Student Advocacy Team
• Faculty Lead for Black Student Success
• Non-passing student research pilot
• Effective Teaching course
• Faculty Innovations Showcase

Core Theme 3: COMMUNITY PARTNERSHIPS: Create a more inclusive working environment and a more valued, visible relationship with communities we serve

Increase breadth and depth of partnerships with K-12, other postsecondary institutions, community-based organizations, employers and government

• Equity Development Institute Guest Speaker and Math Jam
• Moving Toward Serving

Core Theme 4: CULTURE & CAPACITY: Promote a campus culture which fosters equity and inclusivity supporting employee growth and development, and institutional capacity for transformation

Create capacity for meaningful strategic planning and institutional transformation

• Associate Dean, Innovation, Transformation and Student Support
• Communities of Practice for faculty
• Data Dashboards
• Data Literacy
• Data-informed decision making
• Professional Development for staff
• Research Analyst and data support for mission fulfillment and grants
• Restorative Justice/Trauma-informed workshops
• Title III Faculty Equity Lead

Learn More:

• Explore Title III details on our webpage
• View impact data: Title III Dashboard (log in with Highline credentials).

Many thanks to the Title III Core Team: Juli Hammond, Sangeeta Sangha, Kelsey Anderson.

Report submitted by President John R. Mosby, Ph.D.