Area Report Board of Trustees

Core Theme 4: CULTURE & CAPACITY: Become an anti-racist college through intentional development of employees, facilities, and systems that support student success and close equity gaps.

• ITS has completed a project to migrate from our legacy digital signage system to a new cloud-based content management system. This new system will help improve communications and enhance visual engagement across campus, and streamline content management for our staff. ITS partnered with Communications and Marketing on graphic design to support the new system and worked directly with users across campus to support adoption of the new platform.
• Jill Hammitt is co-chairing a system-wide workgroup which is guiding enhancements to our shared student application platform. This effort between SBCTC, the IT Commission, and the Admissions and Registration Council is intended to help utilize data and pattern analysis to assist our admissions staff in identifying fraudulent applications without creating additional barriers for legitimate students.  Application and funding fraud has become an increasing problem across the system affecting both our employees and our students, as well as third-party victims of identity theft.
• ITS staff from Infrastructure & System Administration and Business & Data Analysis worked with Enrollment Services and Academic Affairs to pilot a new proactive notification system for faculty with grade errors or missing grades ahead of the grading deadline. The system replaced generic reminders with details on sections and numbers of missing grades so that faculty would know specifically what remained to be resolved. While we will be updating the process based on lessons learned in the pilot, the result was the lowest number of missing grades we have recorded, allowing student-impacting processes to proceed on time during the short break between winter and spring quarters.

ITS would like to welcome Sorou Idohou as the newest member of the Technical Support Services department! A graduate of Highline’s Business Technology Management and Cybersecurity and Forensics programs, Sourou will provide technical support to students, faculty and staff, and our campus classrooms and labs.  Sourou has worked as a student staff member and IT Technician at the Help Desk for the past three years.  He brings strong technical expertise, a deep commitment to diversity, fluency in five languages, and consistent enthusiasm when supporting individuals facing language barriers or difficult circumstances.

Report submitted by Chief Information Officer, Tim Wrye